Testing Standards

At Fuzz Audio:

• We match all tubes for free!
• All vintage tubes are guaranteed for one year.
• All tubes are tested on a calibrated Hickok 539C, Amplitrex, Maxi-Matcher, or other industry standard tube analyzers.
• Preamp tubes are matched by gain and mutual conductance (Gm)
• Power tubes matched by mA and Gm
• All tubes tested for microphonics and are guaranteed to work in your application.
• If you require SUPER LOW noise tubes, please reach out. We will most likely meet your requirements for free.
• Do not hesitate to reach out if you have any questions or concerns, we are here for you.

We guarantee NOS test scores, clean pins, tight matches, and ultimately that they work in your application or YOUR MONEY BACK!

Tubes in photos represent the tube you will receive. Getter construction or logo may differ. Logo may be partially missing or cleaned off. You may or may not receive a box. Tube type, manufacture, and NOS test quality will NOT change. If logos and original boxes are a deal breaker- please reach out before purchase we are always happy to accommodate.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
Fuzz Audio will happily accept returns due to change of mind as long as a
request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Fuzz Audio) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.

3.2 Warranty Returns
Fuzz Audio will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Fuzz Audio to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 10 days. We ship packages Tuesday-Thursday so plan accordingly. 

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.